Delivery

PACKAGING

Original paintings

Paintings require bespoke packaging, and time and care goes into packing them with many protective layers before placing in a strong carton or crate according to the size of the art. 

Fine art prints

Our fine art prints are made to order with the same care and attention that went into painting and creating the originals. Then carefully packaged with love.
Your print will be protected in a celophane sleeve and then rolled in protective inner and outer tubes. We use an inner tube which opens from the centre so that you can easily remove your print.

DELIVERY CHARGES

UK Deliveries

  • Delivery charges will depend on the size and weight of the painting(s) or prints. And how many individual packages will be required to ship multiple pieces.
As a guide for economy delivery:
 Order value UK economy delivery charge
Fine art print Up to £150 £8.00
Small original painting £151 - £250 £25.00
Medium original painting £251 -  £450 £35.00
Large original painting £451 - £999 £50.00
Very large original painting Over £1,000 £60.00

 
Courier charges often fluctuate or increase, and surcharges may apply for addresses classed as 'non-mainland UK'. In this instance we will contact you to discuss any increase and you will have the option to cancel your order if you do not wish to pay any additional delivery charge.

By the same token, based on your individual order, if we can reduce delivery costs then we will do so.

If you live in a non-mainland location, it would be helpful to contact us prior to purchase.

Requests for express delivery services, Saturday deliveries, etc. will incur a non-refundable additional cost and must be paid in full by the buyer prior to dispatch.


    International Deliveries

    • Delivery charges will depend on the size and weight of the painting(s) or prints.
    As a guide for economy delivery :
     Order value Europe (non EU) North America Oceana & Asia
    Fine art print Up to £150 £15.00 £25.00 Please enquire
    Small original painting £151 - £250 £40.00 £50.00 Please enquire
    Medium original painting £251 -  £450 £50.00 £100.00 Please enquire
    Large original painting £451 - £999 £100.00 £150.00 Please enquire
    Very large original painting Over £1,000 £150.00 £250.00 Please enquire

     

    • Courier charges often fluctuate or increase, and unknown surcharges may apply for your country or specific location. In this instance we will contact you to discuss any increase and you will have the option to cancel your order if you do not wish to pay any additional delivery charge.
    • By the same token, based on your individual order and location, if we can reduce delivery costs then we will do so.
    • If your country is not listed at Checkout then please¬†contact us¬†to ensure that we can deliver to your country and to request a shipping cost.
    We will need to know the following information: your country, your county (region or state), your full postcode/zip code, and the Artwork(s) you are interested in purchasing.

     

    SHIPPING TO THE EUROPEAN UNION (EU)
    Currently (as at July 2023) it’s not clear what extra charges are being applied for EU customers. Since we don’t want you to have unexpected charges for VAT, customs charges or extra handling charges currently being levied, we have removed EU countries from the checkout for the time being.

    BUT ‚Äď if there is artwork you have seen and love, and you are willing to accept the possible fees charged at customs, etc, please do get in touch to have a discussion in advance. We just don‚Äôt want bad surprises for you or for us!

     

      DELIVERY INFORMATION
      1. All applicable delivery charges must be paid prior to dispatch of orders.
      2. The delivery address you provide must match the billing address for your payment card, and be a legitimate residential or registered business address. We do not ship to PO boxes or mailbox services.
        If you have a delivery requirement that falls outside the above scope then please contact us to discuss before you place an order.
      3. All Artwork is checked before dispatch and is carefully hand packed. Materials used include Glassine Paper to protect the artwork from moisture during transit, bubble wrap, foamboard or inner cardboard sheets and strong cardboard cartons.
      4. In general multiple pieces of larger artworks cannot be packaged together without risk of damage, and so pieces would be dispatched individually.
      5. We aim to dispatch all orders within 5 - 7 working days following cleared payment.
        If you have a more urgent requirement then please contact us to discuss.
      6. Depending on the size and volume of individual Artwork(s), dispatch is by a reputable courier, such as Parcelforce or UPS, or for small items by Royal Mail Signed For delivery. Carrier details and tracking numbers will be confirmed in the dispatch confirmation.
      7. From date of dispatch please allow:
        5 - 7 Working Days for UK delivery.
        7 - 12 Working Days for EU delivery.
        7 - 15 Working Days for International delivery.
      8. Delivery dates are estimates and not guaranteed. We cannot be held liable for any failure of carriers to meet their advertised delivery deadlines. Please note that the Royal Mail requires that 15 working days elapse before parcels are considered 'lost'.
      9. Deliveries are made during Working Hours, Monday to Friday, excluding public holidays.
      10. You will receive an email from us with a tracking number, where applicable, once the Artwork is dispatched.
      11. You are responsible for ensuring delivery information provided is accurate and for making arrangements to take delivery of Artwork.
      12. Delivery addresses cannot be changed after your order has been placed, so please ensure these are correct before you complete checkout.
      13. Risk of Artwork passes to you upon delivery or collection, as applicable, of the Artwork.
      14. Proof of Delivery and a signature will be required at delivery.
      15. A signature will be required for collections.
      16. By placing an order you are authorising us to accept a signature from another person on your behalf, if you are not present at the time of delivery.
      17. The person who signs for the delivery must be 18 years of age or older.
      18. It is the buyer's responsibility on receipt of the Artwork to check that it is in satisfactory condition. Your signature, or that of another person on your behalf, confirms receipt of the Artwork but also the state of the parcel received. When you receive your order it is your responsibility to examine both the parcel (before it is opened) and the Artwork very carefully for any damage. Where a signed for service is used, and a parcel arrives damaged, please sign for the parcel as 'Received Damaged'.  If there is any damage whatsoever, or if, for example, a parcel shows signs of damage before it is opened you must notify us in writing by email within 24 hours of receipt.
      19. If parcels are returned to us by the carrier because: the delivery address provided was incorrect or undeliverable; or where delivery was attempted and you did not subsequently make arrangements for redelivery of the parcel; or you did not collect your parcel from the Royal Mail Sorting Office or carrier depot, then we will deduct our original costs of posting, any insurance cost and fees from the payment refund.

      IMPORTANT INFORMATION FOR INTERNATIONAL ORDERS

      1. Artwork prices and delivery charges exclude all customs and import duties, and any local goods, services or sales taxes applicable.
      2. Your order may be subject to import duties and taxes which will be levied when the order reaches your country, according to the laws of the destination country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.
      3. You are solely responsible for compliance with all applicable laws, regulations and requirements of the country to which the Artwork is being shipped and for payment of any expenses, costs and liabilities incurred.
      4. We will not be responsible for any liability nor duty charged or any fines or impositions as a result of any import, export or attempted import or export.
      5. You are responsible for ensuring that the product you have ordered and the materials used can be lawfully imported in to the destination country.

       

      COLLECTIONS

      1. Local pickups/collections from our premises are free of charge.
      2. Collection can be made at pre-arranged dates and times only. 
      3. You must bring your order confirmation email with you when collecting.
      4. A signature will be required on collection.

       

      STUDIO APPOINTMENTS

      1. You may arrange to view and purchase Artworks from the Artist's Studio by prior appointment only. In this instance, payment can be taken by credit card in person once you have made your selection. Please contact us for more information.

      Please read our full Terms & Conditions prior to purchase.